Emergency Q for Ambulance teams
A purpose built tool for Ambulance call centre operators and frontline staff to safely transfer patients who do not need to go the ED, to urgent care clinics instead
When COVID-19 hit we built an extension to our service platform which integrated Ambulance call centres and their front line staff, into the Emergency Q ecosystem. That way we could help by reducing call outs to non-emergencies at the same time as reducing numbers of ambulance drop-offs of minor cases to busy EDs
Benefits
Lower COVID exposure risk to ambulance personnel
Reduced numbers of ambulance call outs to non-emergency cases
Safe transfer system for non-acutes to primary care
Cost savings to Ambulance and Hospital services